About TeamDynamix

Environment

TeamDynamix

Issue

What is TeamDynamix and where can I get more information?

Resolution

TeamDynamix (TDX) is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix supports IT management and functions, and has capabilities that provide general customer support or management of non-IT functions, like facilities and human resources, too.

The U-M agreement with TeamDynamix provides for unlimited, enterprise licensing and robust multi-tenant capabilities. Under this model, ITS pays for enterprise user licenses and is the global administrator for the service.

TeamDynamix login:  https://teamdynamix.umich.edu

TeamDynamix uses

  • Central ticketing repository and processing of user requests
  • Setting up workflow, tracking approvals, and assisting in automating processes
  • Delivering knowledge for supporting customers
  • Managing IT services:
    • Resolve incidents
    • Identify and solve problems
    • Handle changes to the computing environment
    • Manage IT assets and contracts
  • Project Portfolio Management (PPM):
    • Project classifications and reporting
    • Create and manage project plans (milestones, tasks, cardwall)
    • Status reporting
    • Team collaboration and task assignments
    • Resource management
    • Time tracking


 

Additional Information

To learn more about TeamDynamix and related resources available to faculty and staff, see the ITS TeamDynamix page, https://its.umich.edu/enterprise/crm-ticketing/teamdynamix

Need additional information or assistance? Submit a request here ITS-TeamDynamix Support.

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Details

Article ID: 1237
Created
Thu 4/23/20 4:07 PM
Modified
Fri 9/16/22 2:06 PM