Browser: Stale Request Error

Environment

U-M or non-U-M websites

Issue

I am receiving an error that says "Stale Request" when trying to access U-M or non-U-M websites.

Resolution

Here's a list of steps to try if you're having trouble accessing a website:

  1. ​​​​​Type the URL of the website in the address bar of your web browser instead of using a link or shortcut.
  2. Try going directly to the website's main page and navigating to the page you need from there.
  3. If the website is Wolverine Access (WA), go directly to WA and navigate to the page you need.
  4. If the website is not WA, go directly to the main page (everything before the first slash in the URL).
  5. Clear your browser's cache and cookies, and then try again. You may need to restart your browser or computer.
  6. Log out of weblogin and then log back in again.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

Print Article