Environment
TeamDynamix Production (TeamDynamix.umich.edu) , Sandbox (TeamDynamix.umich.edu/Sandbox) , and Sandbox 2 (https://umichsb2.teamdynamix.com/sandbox) & Impacts Project and Portfolio Management and all Ticketing and Asset Applications
Issue
The TeamDynamix upgrade to version 11.9 will be released 5/11/2024. Information on impacts, new and changed features and issues are tracked here.
Resolution
Upgrade Outage and Impacts
4/23/24 Preview environment available (copy of Prod with 11.9 upgrade applied)
5/10/24 Sandbox and Sandbox 2 upgraded to 11.9 (unavailable all day)
5/11/24 Production upgraded to 11.9 (unavailable during the regular TeamDynamix nightly maintenance window)
Resources
Technician Impacts
- The feed includes a new communications filter. Click the new button to limit the feed to user communications and notes. Users can choose to see the communication feeds within their profile settings.
- Last feed entry options are added to report sources: Last Communication Comment, Last Communication User, Last Communication Email, Last Feed Entry, and Last Feed Entry user.
- The Date/Time picker is updated to use a new style.
- When adding a task template to a ticket, the checkbox 'Remove all existing tasks' is unchecked by default. Users need to check it in order to remove existing tasks.
- When creating and editing a ticket schedule, the assets lookup field allows for entering multiple assets.
- Knowledge Base articles have a Print Article button button that opens a formatted print view of the article, and users can select the sections that they would like to print.
Administrator Impacts
- The Email Signatures page in TDAdmin contains a list view of common images from emails, and allows blocking these images. Automatic detection of duplicate images on the same item occurs automatically.
- When editing a choice, approval, or task step within the workflow builder in TDAdmin, a recurring notification reminder can be set to remind the assignee until the step is completed. Administrators can also customize a new "Ticket Workflow Step Reminder" notification template for these notifications.
- Administrators can set technician signatures within TDAdmin, and set up a technician signature template tag in notification templates.
- Knowledge Base articles send notification reminders about upcoming review dates by default in production environments. This can be changed within the article settings. Within the Settings for a Client Portal application in TDAdmin, admin users can set the interval at which these reminder notifications are sent. The default interval is 14 days before the review date.
- A new setting is added to the client portal application to set a default value for the "Notify Owner on Feedback" option on new articles.
- A new property, isCommunication, is added to API endpoints for TeamDynamix.Api.Feed.ItemUpdate and TeamDynamix.Api.Feed.FeedEntry classes, in order to classify feed entries as Communication-type. New properties for the technician signature are added to the People API to view or set the technician signature:
- POST /api/people
- GET /api/people/{uid}
- PATCH /api/people/{uid}
- POST /api/people/{uid}
Deprecated Features
TBD
Database Changes
See the TeamDynamix Database Tables and Changes Between Releases article (TeamDynamix Portal login required) for documentation related to database changes between version 11.8 and 11.9.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.