Change or Reset Friend Account Password


Friend Account Password


Changing/resetting Friend Account password

Note: Friend Accounts are not part of the September 2023 mandatory password change. If you would like to change your password, feel free to follow the instructions below, but it is not required.


Steps to Resetting Your Friend Account

  1. Navigate to to initiate the friend account password reset
  2. On that page enter your email address/friend login ID to request a password reset
  3. An email will be sent to the email that you input. Log into the email, and look for an email with the subject U-M: Password Reset
  4. Click on the "Reset Friend Password" in the email which will then redirect you to reset the password
  5. On this new page, type in your email address/friend login ID
  6. Type in a new password (must be at least six characters with a mix of upper and lower case with a number or punctuation mark)
  7. Confirm the new password

Note: The link will expire within 24 hours.

Additional Information

Note: You can not reset a Friend Account password if the email address you initially set up is no longer valid or you can not access it. You would need to create a new Friend Account with a valid email address.

For more information, see Changing Your Friend Password / If You Forget Your Password

Need additional information or assistance? Contact the ITS Service Center.


Article ID: 1155
Mon 4/20/20 10:46 AM
Fri 9/8/23 6:01 PM

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