Environment
Single Sign On, Shibboleth
Issue
Shibboleth authentication errors can occur for several reasons and you may receive one when logging in to U-M services.
Resolution
Consider your individual University role and follow the information below to help work through some common causes for Shibboleth errors.
If you are logging in with a University of Michigan Friend Account:
- Some U-M services do not accept Friend Account login
- Consider whether you have a U-M uniqname you can use instead
- Not everyone is eligible for a U-M uniqname
- Some new students use a Friend Account until they receive a uniqname
If you are logging in with a University of Michigan uniqname:
- Consider whether your role is eligible for the service you are attempting to log into
- Parents cannot log in to Student pages Students cannot log in to Employee pages unless they are also employees
- Students cannot log in to Employee pages unless they are also employees
- Make sure your role is in place before attempting login
- New hires must wait until their effective/start date before accessing Employee Self Service
- Student applicants must wait to be admitted before accessing Student Business
- Look for contact information on the service page itself, not on the Shibboleth error alert
- Your page may or may not be owned and operated by ITS
- If it is not, ITS will not be able to diagnose the trouble
Additional Information
Need additional information or assistance? Contact the ITS Service Center.