Your Account Doesn't Allow Editing on a Mac (Office Error)

Environment

macOS / OS X, Microsoft Office. Microsoft Word, Microsoft Excel, Office 365

Issue

How to fix the error: "Your account [uniqname]@umich.edu doesn't allow editing on a Mac. To learn more, contact your admin about your Office plan." 

Resolution

In a Microsoft Office product (Word, Excel, etc.), the error message will appear as a banner across the top of the application window. In order to restore functionality, try the following steps:

  1. On the far right side of that banner, click the Use Another Account button.
  2. When asked for login credentials, type in your full email address (username@umich.edu) and UMICH (level-1) password. (You should do this even if you are "already signed in" using those credentials.)

Doing this should cause the software to activate, and functionality should be restored from there, allowing you to edit documents per normal.

Additional Information

If you get an error message: "An unknown error has occurred, the error code is: 0xD000FFFE", follow the steps in the following Microsoft knowledge base article to run the Microsoft License Removal tool, and then try activating Office 365 again: https://support.office.com/en-ie/article/error-0xd000000c-when-activating-office-for-mac-da865931-4658-4829-ba2d-8133390c6d25

 

Details

Article ID: 1100
Created
Mon 4/20/20 8:39 AM
Modified
Fri 7/17/20 6:00 PM