Resetting a Forgotten UMICH Password

Reset Your Forgotten Password Yourself

1. Navigate to okta.umich.edu (opens in new window).
2. On the Okta Sign-In page, enter your uniqname and click Next, if prompted. Okta may remember you, in which case you can skip this step.
3. When prompted to enter your password, click Forgot password? (located below the Verify button).

Note: If you are not prompted to enter your password, click the Password option. If the Password option does not display, click Back to sign in and then select the Password option.

4. Click either the Email or Phone option.
   1. Email: Click the Reset password link in the email. Alternatively, click Enter a verification code instead on the Okta Sign-In screen, enter the code located at the bottom of the email message, and then click Verify.
   2. Phone: Enter the verification code sent to you via SMS and then click Verify.
5. Enter a new password and then re-enter the password in the fields provided.
6. Click Reset Password.

Request Further Assistance

Depending on your campus, you may also be able to call one of these help desks for a password reset:

• UM-Flint: ITS Helpdesk, 810-762-3123
• Michigan Medicine: Health Information Technology & Services (HITS) Service Desk, 734-936-8000

Get In-person Assistance at an ITS Tech Help Location

For non-Michigan Medicine affiliates, visit an ITS Tech Help location for in-person assistance. Bring your Mcard to verify your identity.

Locations:

• Michigan Union or Pierpont Commons Tech Shop locations
• Angell Hall Courtyard Campus Computing Site (Fishbowl)

Need additional information or assistance? Contact the ITS Service Center.

Michigan Medicine: Please contact HITS for assistance.