Resetting a Forgotten UMICH Kerberos (Level-1) Password

Reset Your Forgotten Password Yourself

If you have set up account recovery information, you can receive an account recovery code you can use to reset your password yourself.

1. Go to UMICH Account Management (for forgotten passwords).
2. On the Verify Identity page, enter your uniqname.
3. Click Submit.
   Note:  if the uniqname must use Michigan Medicine services for password changes, UMICH Account Management will give the appropriate link.
4. Provide either your date of birth or your UMID number.
5. Click Submit.

Note: Sponsored people with temporary uniqnames will be prompted to verify their identity with either the non-UMICH email address or phone number value currently included in Account Recovery.  They will have to type the email address or phone number to receive a code.

6. On the Get a Code page, you will see the account recovery information you provided in the past. It will be partially masked for your security.  If you entered both a phone number and an email address, you will need to choose which of the two you want  your password reset code sent to. Select or confirm where you want to receive the password reset code.
7. Click Submit.
8. An account recovery code will be sent to your account recovery contact phone number by text, you'll receive a phone call or receive an email.
9. On the Verify Code page, enter the code.
10. Click Submit.

    You can get a new code by starting over on the Forgotten Password page of UMICH Account Management. If you have not received your code in your inbox, and you had it sent to your non-UMICH email address, check your email junk or spam folders. If the code is not there, phone or chat with the ITS Service Center for a password reset. ITS will never ask for this information over email.

11. You will be taken to the Change Password page in UMICH Account Management, where you can set a new password.
    You may not set your new password to the same thing as your current password. If you attempt to change a forgotten password to your current (forgotten) password, an error message will display and you will need to enter a new password.

Contact the ITS Service Center for a Password Reset

If you have not set up account recovery information, contact the ITS Service Center via phone or chat. 

Do not send email. Password resets must be done over the phone or chat so the Service Center can verify your identity.

Depending on your campus, you may also be able to call one of these help desks for a password reset:

• UM-Flint: ITS Helpdesk, 810-762-3123
• Michigan Medicine: Health Information Technology & Services (HITS) Service Desk, 734-936-8000

Get In-person Assistance at an ITS Tech Help Location

For non-Michigan Medicine affiliates, visit an ITS Tech Help location for in-person assistance. Bring your Mcard to verify your identity.

Locations:

• Michigan Union or Pierpont Commons Tech Shop locations
• Angell Hall Courtyard Campus Computing Site (Fishbowl)

Need additional information or assistance? Contact the ITS Service Center.