Popular Services
RPM-Research Administration provides comprehensive, personalized support to Michigan Engineering researchers and staff throughout the life cycle of externally funded research and serves as a liaison between Engineering Departments and The Office of the Associate Dean for Research (ADR).
Depending on an application’s licensing terms and one’s role at the University of Michigan, individuals may not be able to access certain software in the CAEN Lab Software Environment (CLSE). Those who would not otherwise be eligible to these licenses by default may request access below.
Technical support for the Aerospace Engineering department.
The CAEN Help Desk is Michigan Engineering’s main computing and IT support contact. Consultants are available to answer your questions about accessing CAEN computer labs, classroom technology, software, and other Engineering computing services.
Departmental IT support for Electrical Engineering and Computer Science.
Siteimprove is the University’s automated platform for monitoring web accessibility and SEO health. It is designed specifically for public-facing University websites that are not password-protected.
IT support for the departments and units that fall under Michigan Engineering Administration and the Dean's Office.
Lab Technicians for the Civil and Environmental Engineering department.
CAEN’s Lecture Recording Service is the most automated and easy-to-use option for making recordings in a classroom. All Michigan Engineering centrally-scheduled classrooms have built-in cameras and microphones for recording the instructor, as well as systems to capture the image being shown on the projector.
Departmental IT support for Civil and Environmental Engineering.
CAEN computer labs are collaborative areas in Michigan Engineering spaces where students conduct Engineering course-related, instructional work on desktop computers operated by CAEN.
The Windows Remote Desktop Service allows eligible individuals at Michigan Engineering to remotely access the CAEN Lab Software Environment (CLSE) for Windows.
CAEN provides consistent and reliable technology in Michigan Engineering classrooms to enhance teaching and learning for instructors and students. This technology generally offers a self-service orientation, facilitated by easy-to-use, in-room control systems and pre-configured setups.
Customer support for Michigan Engineering Online & Professional Education (OPE).
For Michigan Engineering faculty, researchers, and information technology professionals to find information and resources to address the IT security needs within their departments.
CAEN provides support for network connectivity in Michigan Engineering buildings, including wireless (Wi-Fi) and wired networks.
The Engineering Base Desktop (EBD) is CAEN's fully-configured Windows software environment designed to support the administrative and productivity needs of Michigan Engineering departments.
CAEN provides general support and consulting services on web solutions for Michigan Engineering departments.
Support inquiries about Artificial Intelligence (AI) tools at the College of Engineering.
CAEN offers licenses to College of Engineering faculty instructors for a utility called AirParrot, which allows those using a Windows-based device to wirelessly connect to the Apple TVs in Engineering classrooms in order to display content on the screen(s).