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Hosting and administration of databases, physical and virtual.

Project portfolio management and related project management services.

Support of room and facility systems, including event management, mapping, building security, safety and risk management.

Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.

Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Identity and access management, including accounts, authentication, access, and role-based provisioning.

Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.

Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.

Software package management, research software development, research software optimization or troubleshooting, workflow engineering, containers and cloud computing, securing access to software, and software associated with physical specimens.

The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).

Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, a public user interface, discovery tools, and infrastructure services specific to library systems.

Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

Support of Desktop Access,Account, and Authentication Management.

Identity and access management, including accounts, authentication, access, and role-based provisioning.

Design, Onboarding, administration and management of the LSA Service Management Tool whether for a separate instance or use of our “roomie” shared tool.