Introduction to Block M (HelpRequester) on a Mac

Tags mac how-to

Introduce LSA users to the functionality of Block M (HelpRequester) on Mac computers.


Outline all the functions available on Block M, located on all LSA-managed Mac computers.




Block M is a collection of quick links, useful tools and IT information that can be found on all LSA Technology Services-managed Mac computers.


Function Description
Mac Version Displays your current running version of Mac.
Serial Number Displays the factory serial number for your device.
CrowdStrike Falcon Displays the version of the installed endpoint protection software
Lock Screen Locks your computer. Must enter your log-in information to unlock it again.
Stay Awake Prevents your computer from going to sleep for 3 hours.
Connect to U-M VPN Opens Cisco AnyConnect application to connect to the U-M VPN
Request Computer Support Portal to submit a Service Request
LSA TS Knowledge Base Portal to the LSA TS Knowledge Base
U-M Service Status Notices of outages, service degradation, and current/upcoming maintenance events.
Managed Software Center Installing Managed Software on a Mac Computer
MPrint Installer Opens application to install MPrint Printers

Additional notes

Windows computers use a different version of WLMS Notify (Block M). Please see our article Introduction to Block M (WLMS Notify) on Windows for more information.


Article ID: 1590
Tue 5/26/20 9:27 PM
Mon 11/22/21 11:23 AM