Environment
M-Pathways Financials
Issue
Error received when viewing documents on a Voucher
"Cannot find a valid document with these keys: FIN PO AND NON PO VOUCHERS, ########## Failure (27300, 17) (27300,17)
No document found in Imaging. Please contact the ITS Service Center 734-764-HELP (764-4357) if further assistance is needed."
Resolution
- This error is displayed if there is no document with the voucher # in the imaging system.
- If they are certain that a document is attached, Verify user is using the VPN connection
- It will also display if the attachment has a file extension other than .tif or .pdf.
- .tif and .pdf are the only two file extensions viewable in M-Pathways.
- If there is an image with a bad file extension saved (not .tif or .pdf ) the message will display - Shared Services will need to save the image with the correct file type and delete the bad file extension to remove the error.
- The document may be able to be viewed directly within the imaging system.
Additional Information
Images are not available for eSettlements invoices or non-PO voucher images with an invoice type Special Handling.
If an image is available directly in the imaging system but saved with the wrong file extension or is not in lower case .tif or .pdf, SSC will be able to correct the saved file extension for the image. A ticket should be escalated to SSC Accounts Payable.
Navigation: From the AP Tile you can select either Non-PO or PO Voucher Tile. Select Find an Existing Value
enter voucher ID > on the Summary Tab there is a Blue Hyper Link called View Documents. The attachment should display after clicking it.
The user must have PR Viewer role.
If this is for an electronic EDI/GHX invoice (Origin=EDI on Voucher Summary page) transfer ticket to SSC AP - they are able to retrieve the image from the GHX system and add it to the voucher.
Need additional information or assistance? Contact the ITS Service Center.