Error Message when Viewing Voucher Document: Cannnot Find a Valid Document With These Keys

Environment

M-Pathways Financials

Issue

Error received when viewing documents on  a Voucher

"Cannot find a valid document with these keys: FIN PO AND NON PO VOUCHERS, ########## Failure  (27300, 17) (27300,17)

No document found in Imaging. Please contact the ITS Service Center 734-764-HELP (764-4357) if further assistance is needed."

Resolution

  • The error is displayed if there is no document with the voucher # in the imaging system
  • It will also display if the attachment has a file extension other than .tif or .pdf
    • .tif and .pdf are the only two file extensions viewable in M-Pathways
  • The document may be able to be viewed directly within the imaging system

Additional Information

Images are not available for eSettlements invoices or non-PO voucher images with an invoice type Special Handling.

Need additional information or assistance? Contact the ITS Service Center.

Details

Article ID: 8145
Created
Tue 5/24/22 1:28 PM
Modified
Tue 5/24/22 3:24 PM