Document Imaging: "The document cannot be printed" Adobe Acrobat Error Message

Environment

Document Imaging, Perceptive Content, Windows

Issue

Why am I getting the "The document cannot be printed" Adobe Acrobat error message and how do I fix it?

Resolution

The error message "The document cannot be printed" is displayed after selecting Print when the ImageNow printer is selected. This message is from Adobe Acrobat and pops up before getting to Perceptive Content. This message means the document is corrupted. To fix the document:

1. Open File Explorer and find the document on your computer
2. Right-click the document name and select Open With - Google Chrome
3. In Google Chrome:
   1. Click on the Download button (the down-pointing arrow in the upper right corner)
   2. Select Save
   3. Save as Adobe Acrobat Document (.pdf)
   4. Save as a new document name
4. Open the new document and Print using ImageNow printer

Additional Information

Need additional information or assistance? Contact the ITS Service Center.