Document Imaging: Resolving Perceptive Content Client Crashes


Document Imaging, Perceptive Content Desktop Client


Perceptive Content Client will crash or close when attempting to open a document to view or update.

This typically happens when attempting to view PDF-type documents on a device that has Adobe Acrobat installed. The issue most frequently occurs when attempting to open a PDF document after previously opening and closing PDF documents during the same user session in Perceptive Content.


  • At this time, there is no direct resolution for this issue. Please try one of the following workarounds:
    • When using the desktop client, open one PDF document in Perceptive Content and keep it open while you open/close other documents to continue your work.
    • Use the Web-based Interface of Perceptive Content

Additional Information

Support documentation available at Document Imaging System Support

Need additional information or assistance? Contact the ITS Service Center.


Article ID: 3888
Fri 10/16/20 8:34 AM
Thu 11/16/23 6:38 PM