Environment
Document Imaging, Perceptive Content Desktop Client
Issue
Perceptive Content Client will crash or close when attempting to open a document to view or update.
This typically happens when attempting to view PDF-type documents on a device that has Adobe Acrobat installed. The issue most frequently occurs when attempting to open a PDF document after previously opening and closing PDF documents during the same user session in Perceptive Content.
Resolution
- At this time, there is no direct resolution for this issue. Please try one of the following workarounds:
- When using the desktop client, open one PDF document in Perceptive Content and keep it open while you open/close other documents to continue your work.
- Use the Web-based Interface of Perceptive Content
Additional Information
Support documentation available at Document Imaging System Support
Need additional information or assistance? Contact the ITS Service Center.