In-State-Tuition Application error - "Failed to save Attached documents to peoplesoft tables (0,0)"

Environment

M-Pathways Student Administration (CSPROD), In-State Tuition Application, Student Business / Student Self Service

Issue

• "Failed to save Attached documents to Peoplesoft tables (0,0)" may be received when submitting the In-State-Tuition application.
• "Uploaded Documents must be in .pdf or .tiff/.tif format (26319,336)" or "Error attaching file to database (235, 105) ..." may be received when uploading or saving a file to the In-State-Tuition application.

Resolution

Troubleshooting:

• Clear browsing history, cookies, and cache for all time
  • See knowledge article: Clear Cache and Cookies (Temporary Internet Files) in Multiple Browsers
• Verify the documents have the correct sizing and format
  • File size cannot exceed 8MB
  • Only .pdf or .tif/.tiff format can be used to upload
  • No more than 17 characters in the file name
  • Do not use special characters in the file name (accents, umlauts, periods)
    • Keep names simple with alphabetic letters and underscores only when naming your files

Additional Information

Need additional information or assistance? Contact the ITS Service Center.