Environment
ResponsiBLUE, Michigan Medicine
Issue
Michigan Medicine-affiliated staff unable to log in to ResponsiBLUE
Resolution
The most common issue is Michigan Medicine staff using a personal Google account or trying to log in with an @med.umich.edu account (must only use uniqname@umich.edu).
- Go to responsiblue.umich.edu
- Tap or click Sign in with Google
- If prompted, enter your UMICH Weblogin information
Note: Your UMICH Weblogin information is the log-in information you use for timesheets, payroll, or open enrollment
- Click Log In
- Authenticate using Duo
Note You will need to have the Duo Mobile app set up on your mobile device to receive push notifications or a phone call
- Choose your uniqname@umich.edu email address from the list
If you continue to have login problems:
- Check the device Operating System:
- iOS - supports the two most recent major releases
- Android - supports 3 most recent major releases
- Chrome/Firefox/Firefox ESR - only supports the latest
- Safari/Edge - supports two most recent major releases
- IE 11 - not supported (a known issue)
- Try using ResponsiBLUE Guest as a temporary work around
Additional Information
Step by step login instruction
Need additional information or assistance? Contact the ITS Service Center or Health Information Technology & Services.