Get Help with BusinessObjects Queries and Reports

Environment

Data Warehouse, BusinessObjects

Determining who can assist with BusinessObjects queries, as broken down by data set

NOTE: The team that maintains the data will be the best resource for answering questions about data objects or fulfilling report requests.

SELF SERVICE
- Lots of help with report writing and issues is available in the BusinessObjects user group forum:
  - http://groups.google.com/group/umichbo.
- Useful information about UM specific data is also available in the published data dictionaries: https://its.umich.edu/enterprise/administrative-systems/data-warehouse/data-dictionaries

The following chart shows support resources for the various data areas:

CRAS (College Resource Analysis)	Office of Budget and Planning http://obp.umich.edu/root/contact-us/
DART/Development	OUD - Reporting Information & Analysis team Call 647-7777 or submit a ticket to https://teamdynamix.umich.edu/TDClient/83/Portal/Home/
eResearch	Contact ITS Service Center to submit a ticket: Chat: chatsupport.it.umich.edu Call: 734-764-HELP (764-4357)
Financials & Physical Resources	Contact ITS Service Center to submit a ticket: Chat: chatsupport.it.umich.edu Call: 734-764-HELP (764-4357)
Human Resources	Email Michigan Medicine HR questions to HR-Dec-Supp@med.umich.edu Otherwise: Contact ITS Service Center to submit a ticket: Chat: chatsupport.it.umich.edu Call: 734-764-HELP (764-4357)
Payroll, Time & Labor, Benefits	Contact Shared Services Center (SSC) at 615-2000 Select the Payroll prompt
Planview	Contact ITS Service Center to submit a ticket: Chat: chatsupport.it.umich.edu Call: 734-764-HELP (764-4357)
Student (Records, Admissions, Financials, Retention)	Contact ITS Service Center to submit a ticket: Chat: chatsupport.it.umich.edu Call: 734-764-HELP (764-4357)
Teaching & Learning	View information at http://www.mais.umich.edu/reporting/teachinglearning-faq.html If more help is needed, contact ITS Service Center to submit a ticket: Chat: chatsupport.it.umich.edu Call: 734-764-HELP (764-4357)

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Article ID: 238

Created

Mon 4/20/20 8:11 AM

Modified

Tue 10/18/22 1:14 PM