Environment
Campus Computing Sites Printers
Issue
Obtaining a refund from a problem print job, for University of Michigan affiliates with a Sites Printing allocation
Resolution
- Connect to mprint.umich.edu.
- Click Refund option at bottom of website.
- Log in again to MPrint website.
- NOTE: This page can only be accessed via an on campus networked computer, MWireless, or by using the UM Campus VPN.
- Click Recent Print Jobs on left hand side.
- Click "request refund" from the Status column for the Print job
- Fill in the form with relevant info
- Click Send
Refunds are not guaranteed, but requests will be granted or answered.
For very large quantity requests, Contact the ITS Service Center:
Additional Information
Legitimate Reasons For Refunds:
- Paper jam
- Toner smears or streaks
- Low toner (unacceptable print quality)
- Other printer-related defects
Illegitimate Reasons For Refunds:
- Anything you could/should have checked first in “Print Preview”
- Accidental printing
- Printing to the wrong printer
- Printing multiple copies of the wrong document
- Printing the wrong materials
- Printing one page per sheet when you intended to print multiple pages per sheet
- Your document was picked up by someone else
- Printing duplex when you wanted single-sided and vice-versa
- Printing in color when you wanted black & white and vice-versa