Password Autofill Requires Biometric Authentication

Environment

Password Auto Fill (built-in browser password managers, one-password, etc)

Issue

After setting up a biometric authentication system on your device (ex: Windows Hello, Touch ID, Face ID, Android Screen lock), password auto-fill starts prompts for biometric authentication before filling usernames and/or passwords.

Resolution

Password auto fill systems often work with a device's biometric authentication system to verify it's you before auto-filling your account credentials.

If you would like to adjust this setting, we suggest following documentation based on the password manager you are using. We have included links to some common password managers below:

Google Chrome: Use biometric authentication with passwords
Safari (Mac): Change AutoFill settings in Safari on Mac
Firefox: Require device sign in to fill and manage passwords
Edge: View or edit your passwords in Microsoft Edge

Additional Information

You may have set up a biometric authentication system on your device to use Okta FastPass. This can cause your computer to start using biometric authentication when logging in to the device, auto filling passwords, etc. This is not caused by Okta, but by the computer and browser settings you have enabled.

Need additional information or other assistance? Contact the ITS Service Center.

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ITS-MiWorkspace

This service is a desktop support service that provides network connectivity to your computers and devices, delivery of software and security updates, printing, and access to a team of desktop support professionals. The service standardizes common desktop support work across campus, allowing units to focus on mission-critical technology.

ITS-Service Center

This service is support of inquiries not related to other ITS services which may include support of the customer's computing environment and referrals to other service providers.

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