Can’t Choose a Different Okta MFA Method on Desktop

Environment

Computer with Okta Verify App/FastPass setup

Issue

Not presented with preferred Okta authentication option.

Resolution

To use a different authentication option instead of FastPass or Okta Verify desktop app, follow these steps:

  1. Fully quit the Okta Verify desktop application on the device.
    1. On Windows, this means quitting the app from the system tray. On Mac, quit the Okta Verify app completely.
  2. After quitting the app, attempt to authenticate again. You should then be presented with other enrolled MFA options.
    1. If prompted to open the Okta Verify desktop app during authentication, choose not to open it to access other authentication methods.

Removing Okta Verify from the device is not required; simply quitting the app allows access to other MFA options.

Additional Information

Need additional information or assistance with Okta? Michigan Medicine affiliates, contact HITS. Other U-M affiliates, contact the ITS Service Center.

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