Error Opening FINPROD PDFs with Adobe Acrobat Chrome Extension

Environment

FINPROD M-Pathways, Report Window Output, Document Imaging

Issue

You receive an error message when attempting to open a PDF in Chrome. This can happen for any PDF (Report output, journal entry support, etc.).

An error occurred: An error was encountered while processing the file. Some features might not work.

Resolution

The issue stems from the Adobe Acrobat extension conflicting with the imaging system. Removal of the extension will allow you to open the PDF in Chrome without this error.

Remove Adobe Acrobat Extension

  1. Open Chrome.
  2. At the top right, select the three dots and go down to Extensions > Manage Extensions.
  3. On the "Adobe Acrobat: PDF edit, convert, sign tools" extension, click on the Remove button.
  4. Select Remove again to confirm.

FINPROD Process Monitor

If this error occurs while you are running a process, you can manually access the PDF (after removing the extension) by doing the following:

  1. Navigate to the Process Monitor page in FINPROD.
    1. Main Menu > PeopleTools > Process Scheduler > Process Monitor
  2. Locate the row for the process.
  3. Select Details.
  4. Then View Log/Trace to access the associated output files. 

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

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ITS-Document Imaging System
This service is an enterprise content management system (also known as a document management system) that serves as a repository for capturing and indexing critical documents that support various business processes around the university. Users of the system can upload and organize paper and electronic documents and retrieve those documents securely.