Environment
MiWorkspace
Issue
How to use the MiWorkspace "Helper App" on MiWorkspace managed machines
Resolution
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Click on the block M located in the task bar (Windows) or menu bar (Mac) to access:
- Your computer’s name and operating system version
- Troubleshooting – Basic diagnostic information (Windows only)
- Stay Awake – Presentation mode to stop your device from locking for eight hours
- Reconnect Network Drives (Windows only)
- Lock Screen
- MiWorkspace Resources – Support for help with your device or service
- ITS Service Status Page – Information on downtime, upgrades, and planned changes
- Chat 4-HELP – Chat with an ITS Service Center representative
- MPrint Printer Installer
- Software Center (Windows) / Managed Software Center (Mac) – Download and install new software and updates
Additional Information
You may choose to pin the Helper App to your Windows taskbar for easy use in the future.
- Right-click the taskbar
- Click Settings
- On the left, click Taskbar
- In the Notification Area, click “select which icons appear on the taskbar”
- Locate the MiWorkspace Helper App in the list and select “on”
- Close the taskbar settings
Need additional information or assistance? Contact the ITS Service Center.