Issue Requiring Passcode When Joining ROHQ Zoom Meeting

Environment

Remote Office Hours Queue

Anyone who can log in with U-M Weblogin with a uniqname and password (i.e. not Friend accounts).

Issue

  • Why does the ROHQ Zoom Meeting require a passcode?
  • Issue with requiring passcode when joining ROHQ Zoom Meeting.

Resolution

A passcode is only required for a Zoom meeting if the host has enabled the passcode option. The steps below can help troubleshoot if you do not want a password set or if there are problems using a password. 

Update and verify zoom settings before creating queue or scheduling meeting (Host)

  1. Check your Zoom client version
    1. Problems can occur with outdated Zoom clients. Similar issues are discussed in this thread: https://community.zoom.com/t5/Zoom-Meetings/Zoom-keeps-asking-participants-for-passcode-although-everyone/m-p/200843.)
  2. Clear your browser's cache and cookies.
  3. Log out and log back into Zoom.
  4. Ensure you are connected to the U-M network.
  5. Check your Zoom settings:
    1. Make sure the "Enter passcode" option is not selected for your meeting. (Unchecked)

 To disable passcode setting

  1. Go to your Zoom account settings.
  2. Navigate to the "Security" section.
  3. Locate the option "Require a passcode when scheduling new meetings".
  4. Disable this option to prevent Zoom from automatically requiring a passcode for attendees.
  5. Log in to ROHQ and create a new meeting session.

If you are asked to enter passcode (Attendee)

  1. Check your Zoom client version
    1. Problems can occur with outdated Zoom clients. Similar issues are discussed in this thread: https://community.zoom.com/t5/Zoom-Meetings/Zoom-keeps-asking-participants-for-passcode-although-everyone/m-p/200843.)
  2. Clear your browser's cache and cookies.
  3. Log out and log back into Zoom.
  4. Ensure you are connected to the U-M network.
  5. Log in to ROHQ.
  6. Make sure the queue is Open for you to join.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

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