Environment
Document Imaging System, Hyland Virtual Printer
Issue
The Hyland Virtual Printer is not listed as a Printer option, or someone is getting a 404 error.
Resolution
Beginning 2/23/26, if someone is getting a 404 server error, they have an old version of the printer, and they need their Unit IT to install the new version. A new version was provided as part of the update to the Document Imaging system over the February 21-22, 2026 weekend
Please review the following: Hyland Virtual Printer - Do I Need It?
Additional Information
For more details about the document capture process, see the following documentation - Document Imaging System: Capturing Documents
Need additional information or assistance? Contact the ITS Service Center.