Qualtrics: Published Survey Not Accessible, 'Sorry, this has not started' Message

Environment

U-M Qualtrics

Issue

A published survey is not accessible. Users encounter a 'Sorry, this has not started' message when they use the survey link.

Resolution

  • Review the Survey availability section of your survey details by going to Edit survey > Survey options > Responses.
    • If start and expiration dates are set, confirm the timeframe is correct.
    • If the timeframe looks correct, check your time zone for your Qualtrics account.
      • Click your profile icon in the top-right > Account Settings > Change time zone* - adjust the time zone if necessary.

Note: The default time zone for U-M Qualtrics accounts is Mountain Time. This is a Qualtrics setting.

Additional Information

Qualtrics has the following documentation with more details about the Survey Availability section.

Need additional information or assistance? Contact the ITS Service Center.

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