Microsoft Login Flow Changes for Duo

Environment

Microsoft login process

Issue

Unable to authenticate to Microsoft 365 as it does not automatically trigger an Okta MFA prompt when when signing into Microsoft services.

Resolution

To receive the prompt, follow these steps:

  1. When you see the "Verify your identity" screen, look for the option labeled "Approve with Cisco Duo".
  2. Click on the "Approve with Okta" option.
    1. It may not appear as a traditional button, but it is clickable.
  3. After clicking, you should have the option to select one of your available Okta MFA options and complete authentication.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

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