Reset U-M Microsoft 365 Password


U-M Microsoft 365


Attempting to reset my Microsoft 365 password results in the following error message: "You can't reset your own password because password writeback, how your password changes in the cloud are copied to your organization's on-premises system, isn't turned on for your organization." 


Note: The following information only applies to the U-M Microsoft 365 environment. Questions or issues relating to the Michigan Medicine Microsoft 365 environment should be directed to HITS.

This error is encountered when trying to reset a U-M Microsoft 365 password using the Microsoft password reset page. The U-M Microsoft 365 password is the same password as the UMICH (Level-1) password. As such, it should be changed using the U-M password reset system rather than the Microsoft password reset system.

First attempt to sign in to Microsoft 365 using your email address and UMICH (Level-1) password. If that fails, then you should change/reset your UMICH (Level-1) password.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

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Article ID: 11124
Thu 11/2/23 5:25 PM
Fri 11/3/23 4:01 PM