Reset U-M Microsoft 365 Password

Environment

U-M Microsoft 365

Issue

Attempting to reset my Microsoft 365 password results in the following error message: "You can't reset your own password because password writeback, how your password changes in the cloud are copied to your organization's on-premises system, isn't turned on for your organization." 

Resolution

Note: The following information only applies to the U-M Microsoft 365 environment. Questions or issues relating to the Michigan Medicine Microsoft 365 environment should be directed to HITS.

This error is encountered when trying to reset a U-M Microsoft 365 password using the Microsoft password reset page. The U-M Microsoft 365 password is the same password as the UMICH password. As such, it should be changed using the U-M password reset system rather than the Microsoft password reset system.

First attempt to sign in to Microsoft 365 using your uniqname@umich.edu email address and UMICH password. If that fails, then you should change/reset your UMICH  password.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

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Related Services / Offerings (1)

ITS-Office 365 at U-M
This service is an all-in-one Software as a Service.  This offering is not intended to replace Google as the primary productivity tool for U-M academic campuses. U-M Microsoft Office 365 is available to current UM faculty, staff, students, sponsored affiliates, and emeritus with regular (not temporary) uniqnames. Alumni and retirees are not included in the university's licensing terms with Microsoft. Collaboration & Learning: - Productivity (Word, Excel, PowerPoint, OneNote) - OneDrive - SharePoint Online - Forms Classroom Tools: - OneNote Class Notebook More Inclusive Classrooms: - Learning Tools - Accessibility Checker - Office Lens Game Based Learning: - Minecraft Education Edition