Resolving Password Sync Issues on MWS / PaaS Windows Computers

Environment

MiWorkspace / PaaS

Windows 10 / Windows 11

Issue

After resetting a UMICH (Level-1) password via https://password.it.umich.edu/, the new password works for weblogin, but:

• Windows is still accepting only the previous password
• Share/network drives are inaccessible
• A message appears, prompting to lock & unlock Windows to re-sync passwords
• Office 365 is prompting for re-activation

Some messages may include the following:

This message can occur if a password has been reset, but either the new one is being entered incorrectly, or the previous password is being entered.

This message can occur if a password has been reset, but you are currently logged into your Windows computer.

Resolution

On campus, connected to a campus network

If on campus, and connected to a campus network, simply locking the machine & unlocking with the new password should allow the computer to sync the new password.

After this has been done, if pop-up messages regarding credentials are appearing, restart the computer.

Off and on campus

1. Verify that the Cisco Management Tunnel is connected via the Troubleshooting sub-menu of the MiWorkspace helper app on the taskbar
   1. Click on your MiWorkspace helper app (the M in your taskbar)
   2. Click on Troubleshooting
   3. Click on Cisco Management Tunnel Status 
      
   4. Make sure it says Management Tunnel Status: Connected
      
2. Lock the computer by pressing Windows Key + L or via the Start Menu, then unlock the computer by entering the new credentials.

Additional Information

If the Cisco Management Tunnel is not functioning, or you need additional information, please contact the ITS Service Center for assistance.