Zoom: Additional Licenses Available at U-M

Environment

U-M Zoom

Issue

What are the different license types available to U-M Zoom accounts? How do I request one?

Resolution

Standard U-M Zoom meetings support up to 300 participants. Add-on licenses cover larger meetings, webinars, and similar needs. Refer to the information in this article and to the U-M Zoom Meetings vs. webinars comparison page for more details.

For all licenses listed below, the person who owns the Zoom meeting/webinar (i.e., it exists in their Zoom account) must apply for the license.

Webinar licenses

• A webinar license is required to schedule a webinar in Zoom.
• There are two types of webinar licenses available for U-M Zoom accounts, based on the anticipated maximum number of attendees: 1,000 (1k) or 10,000 (10k).
  • 1k webinar licenses are automatically applied after the request and must be renewed annually using the license tool.
  • 10k webinar licenses require approval and are granted in one-week increments. These licenses are extremely limited, and availability is subject to demand.
    • Requires you to request a Webinar 1k license first.
    • If an extension or reschedule is needed, submit a new request using the ITS Zoom License Manager tool.
    • After your Webinar 10k license is applied, your existing Webinar 1k license is removed. After this license expires, a Webinar 1k license will be automatically reapplied to your account.
• The same features are available in webinars with both licenses. The only difference is the number of attendees allowed.
• Zoom Events and Webinars Plus licenses are not available in U-M Zoom.
• Refer to Zoom: Request a Webinar License for instructions.

Large meeting licenses

• The standard participant cap for a Zoom meeting is 300 participants. There are licenses available to increase that maximum to either 500 or 1,000.
• These licenses are intended for use by large classes. However, depending on license availability, you may be able to use a large meeting license for an event.
• Faculty with large class sizes take priority over other requests for these licenses.
• Both large meeting licenses (500 and 1k) require approval. They are issued for one academic term for classes or one week, aligned with your event.
  • If an extension or reschedule is needed, submit a new request using the ITS Zoom License Manager tool.
• These licenses do not come with any additional features and function just like any other Zoom meeting. Refer to Zoom Support for best practices when hosting large meetings.
• Refer to Zoom: Request a Large Meeting License for instructions.

Translated captioning licenses

• Zoom offers a feature that allows participants to view translated captions during a meeting.
  • It is not available for webinars or for translating between language dialects (e.g., French (France) to French (Canada).
• This requires the meeting host/owner to enable the translated captions feature, which requires an additional license.
  • Automated captions must also be enabled to enable translated captions.
• This license is best for accounts hosting meetings with multilingual participants who would benefit from captions that translate the spoken language into their chosen language.
• The licenses for translated captions are automatically applied upon request.
• These licenses are extremely limited, and availability is subject to demand. They are generally issued for up to one academic term with the option to renew but are demand-dependent.
• These licenses do not come with any additional features beyond translated captioning.
• Refer to Zoom: Request a Translated Captions License for instructions.
  • You should not request this license type if you do not have an active academic/business need for it. Doing so prevents others with active needs from accessing the license.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.