Clearing the browser cache and resetting the browser settings can often solve some random browser issues. It's also a good idea to clear your cache after removing homepage hijacking malware such as MySearchDial, Conduit Search Protect, BrowserSafeGuard, and others like them. Please only reset your browser if you are experiencing serious issues and/or are having browser issues after removing malware. Please note that all customized settings will be lost, and you will need to backup bookmarks (If you have synced Google Chrome with your Google Account your Bookmarks are automatically saved via Google's server).
Intended Audience
This article is for the benefit of faculty, staff, and students who would like to know how to clear their internet browser's cache or are having trouble using normal operations of their internet browsers.
Requirements
To follow this article, you will need a computer with Internet Explorer, Edge, Chrome, Firefox, or Safari installed.
Microsoft Edge
Clear Cache
Tip: Press Ctrl+Shift+Del and skip to step 4.
- Click the three horizontal dots in the top right corner.
- Click Settings.
- In the Settings tab under Clear browsing data, click Choose what to clear.
- Ensure that Cached data and files, Cookies, and History are checked (check/uncheck any additional boxes if desired).
- Click Clear.
- Click the three horizontal dots to close the window.
- If your issue hasn't been resolved, restart Microsoft Edge and then try.
Reset Settings
Tip: Press Ctrl+Shift+Del and skip to step 4.
- Click the three horizontal dots.
- Click Settings.
- In the Settings tab under Clear browsing data, click Choose what to clear.
- Ensure that everything is checked.
- Click Clear.
- Click the three horizontal dots to close the window.
- If your issue hasn't been resolved, restart Microsoft Edge and then try.
Google Chrome
Clear Cache
Tip: Press Ctrl+Shift+Del and skip to step 4.
- In Chrome, click the three vertical dots in the top right.
- Hover over More tools.
- Click Clear browsing data....
- By default, everything should be checked except Media licenses (make any changes if desired).
- Change the time range to All time.
- Click Clear data.
- If your issue hasn't been resolved, restart Google Chrome and then try.
Reset Settings
- In Chrome, click the three vertical dots in the top right.
- Click Settings.
- Scroll to the bottom of the page and click Advanced.
- For Chromebook, Linux, and Mac...
- Under Reset Settings, select Restore settings to their original defaults.
- Click Reset Settings.
- For Windows...
- Under Reset and cleanup, click Reset Settings.
- Click Reset Settings.
Safari
Clear Cache (Versions 8.0 to 10.0)
- Click Safari in the top menu bar and then click Preferences...
- Click Privacy and then Remove All Website Data...
- Click Remove Now.
- Wait a moment for it to clear the cache. It will usually clear quickly.
- If your issue hasn't been resolved, restart Safari and then try.
Clear Cache (Versions 10.1+)
- Click Safari in the top bar and then click Preferences...
- Click the Advanced tab in the Preferences window, and make sure the option for Show Develop menu in menu bar is selected.
- Select Develop in the top bar and click Empty Caches.
- Wait a moment for it to clear the cache. It will usually clear quickly.
- If your issue hasn't been resolved, restart Safari and then try.
Reset Settings
Safari does not have a native "Reset to Factory Defaults," however following a guide such as this one will clear all relevant settings: Reset Safari
Mozilla Firefox
Clear Cache
Tip: Press Ctrl+Shift+Del and skip to step 5.
- Open Firefox and click the Menu button in the top right with the three vertical lines.
- Click History.
- Click Clear Recent History.
- Set the time range to Everything.
- Select Cache.
- Make sure the items you want to keep are not selected.
- Click Clear Now.
- Close out of the browser, and these changes will be automatically saved.
Reset Settings
- Open Firefox and click the Menu button at the top right with the three vertical lines.
- Select Help at the bottom of the drop down menu.
- Click More Troubleshooting Information.
- Click Refresh Firefox.
- In the pop-up window, click Refresh Firefox.
- In the new pop-up window, click Next.
- Then when the new Mozilla Firefox tab opens, select which option you would like, then click Let's go!.
Troubleshooting
If for any reason the instructions in this article do not work for your browser, please see the following official resource links below:
Microsoft Edge - Official Microsoft Resource Links
Chrome - Official Google Resource Links
Firefox - Official Mozilla Resource Links
Safari
If you have any questions or experience any issues with this article, please visit or contact the ITS Helpdesk for assistance.
Location: 206 Murchie Science Building
Hours: go.umflint.edu/hours
Phone: (810) 762-3123
Email: flint.its.support@umich.edu