When I connect using the VMware Horizon Client, why don't I see any of the CAEN Labs options?

There may be a few reasons why this occurs:

• You may not currently be eligible for full CAEN access, which is necessary for connecting to the Windows Remote Desktop Service.
• You may need to update the settings in the VMware Horizon Client. For example, make sure you are setting your connection server to caen.midesktop.it.umich.edu. For detailed instructions, refer to: How do I connect to a CAEN Windows computer remotely?