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Services or Offerings?
LSA-TS-ITServiceDelivery-and-Support
  1. Services
  2. LSA-TS-ITProfessionalServices
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes software/infrastructure in support of service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.