Unable to install or update software on a Mac

Symptoms

When attempting to update or install software on an Apple Mac computer through the Managed Software Center, no updates are found and/or software does not install.

Environment

  • MacOS
    • OS version 2 or more version behind the current version (eg. 11 is current, 10.15 and 10.14 are still supported)
  • Managed Software Center

Cause

Apple only offers security updates for the 3 most recent versions of MacOS, and so the University must also follow this pattern to comply with security policies. To encourage updating to a supported OS, new installs and updates are blocked though Managed Software Center with the exception of any potential security updates or patches.

Resolution

Please update your OS to a supported version of MacOS. As previously mentioned, only the 3 most recent version are supported.

If an OS version update is not available in your Managed Software Center, please contact LSA Technology Services at lsatechnologyservices@umich.edu or submit a service request on the web.

Details

Article ID: 6203
Created
Wed 8/18/21 10:35 AM
Modified
Thu 9/23/21 8:27 AM