Printer access denied

Summary

When printing, an error status appears in the printer queue stating, "Access Denied." This can occur even if the patron is listed as a MiWorkspace Customer, and is part of an MPrint Community group that particular printer requires. Also, the documents can be canceled in the queue window, but the printer icon in the taskbar never resets the document queue to 0.

Objective

Can be resolved using the same methods as a spooling error. This will reset the spooler and clear the document queue.

Environment

Windows

Directions

  1. Open a Command Prompt window:
    1. Click on the start button (Windows icon, lower-left corner of the screen, in the taskbar).
    2. Type cmd to search for Command Prompt.
    3. Press Enter.
       
  2. Toggle the spooler service off/ on:
    1. Type the command: net stop spooler
    2. Press Enter. A prompt should appear indicating whether the service stopped successfully or not.
    3. Type the command: net start spooler
    4. Press Enter. A prompt should appear indicating whether the service started successfully or not.
    5. Type the command: exit
    6. The Command Prompt window should close.

Attempt to print a document to find out if the issue is resolved.

Please note: It can take a few moments for the list of printers to load when attempting to print after restarting the spooler service. 

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Details

Article ID: 2634
Created
Fri 5/29/20 2:07 PM
Modified
Tue 12/19/23 1:21 PM