Windows notification: "Work or School Account Problem"

Tags windows

Issue

Occasionally, a pop-up may appear that says "Work or School Account Problem: We need to fix your work or school account (most likely your password changed). Select here to fix it in Shared experiences Settings."

Environment

Windows 10
Windows 11

Cause

This was previously caused by the transition to Microsoft 365, but there may be other causes.

Resolution

To fix the work/school account notification issue perform the following steps:

  1.  Click on the notification:

    Windows account problem

     

     

  2. Under Accounts click "Fix Now:"

    Accounts Fix Now

  3. A Duo Authentication Window will pop up. Choose an authentication method.

  4. Your account is now fixed. You should receive a notification that says "All Accounts are working correctly."

Print Article