Windows notification: "Work or School Account Problem"

Microsoft Windows is pushing a notification that says "Work or School Account Problem: We need to fix your work or school account (most likely your password changed). Select here to fix it in Shared experiences Settings."

Objective

You may have noticed a popup on your Windows 10 computer that indicates a problem with your work or school account. This notification is a result of a transition to a new Microsoft 365 tenant completed on July 1. You can find out more information about this transition here. While we did not intend for this popup to occur, it is simple to resolve by following the instructions below.

Environment

Windows, Microsoft, Notification Center, HP

Procedure

To fix the work/school account notification issue perform the following steps:

  1.  Click on the notification:

    Windows account problem

     

     Note
    If you closed the notification or ignored the message and it disappeared, you can find it again by clicking on the "Notification" icon on the bottom right corner of your screen.

     

  2. Under Accounts click "Fix Now:"

    Accounts Fix Now

  3. A Duo Authentication Window will pop up. Choose an authentication method.

  4. Your account is now fixed and it should say "All Accounts are working correctly."

Details

Article ID: 1633
Created
Wed 5/27/20 8:28 AM
Modified
Mon 8/31/20 9:42 AM