Late orders and damaged/missing equipment consequences

Strikes and Consequences (definition)

Orders/resources returned late (one penalty per day - an order that is 2 days overdue will receive 2 penalties)

Strikes that result in a consequence being applied to an account include:

  • Missing resources or kit components

  • Damage to resources or kit components beyond reasonable wear and tear

  • Checked out equipment found unattended in a place that multiple people have access to

Note: In serious or especially egregious circumstances, a higher consequence can be applied. 

Circumstances include but are not limited to:

  • Major damage to equipment caused by malicious action or egregious neglect

  • Equipment stolen under circumstances where the person responsible for the equipment acted in a malicious or egregious manner

  • Causing a disruption in an LSA Technology Services Service Center or Technology Library space, including but not limited to mistreating or harassing LSA Technology Services staff, or creating an unwelcoming space for other students, instructors, and staff using the space

Consequence Escalation

Consequence for First Strike:

  • Written warning

    • The account holder will receive a written warning via email through the TeamDynamix ticketing system alerting them of the issue and outlining what will happen if further penalties are incurred

Consequence for Second Strike:

  • Freeze on account until the end of the current semester

    • A freeze means that account holder cannot check out any equipment or make room reservations from any LSA Technology Services Technology Library location

    • The freeze will be applied to expire at the end of the next semester if there are 30 days or less to the end of the current semester

Consequence for Third Strike:

  • Indefinite freeze on account

    • Removal of this freeze will include scheduling a discussion with the Technology Library Supervisor and/or the Assistant Director of Customer Experience by contacting LSATechnologyServices@umich.edu

    • If needed, other University of Michigan entities might be involved to help with the resolution such as the Office of Student Conflict Resolution.

Steps for addressing penalties if you are at your third strike:

  • Confirm commitment to the policies and process of LSA Technology Services Tech Library by doing one of the following

    • Email LSATechnologyServices@umich.edu to inquire about process

    • Meeting with the Technology Library Supervisor of the Assistant Director of Customer Experience

  • This process can only happen once - if subsequent penalties are added, the indefinite freeze will return to and remain on the account

    • Any steps beyond this will involve negotiations facilitated with the Office of Student Conflict Resolution (OSCR)

 

Print Article