Knowledge Base

Categories (10)

Access, Accounts & Passwords

Onboarding & off boarding, access requests, directories
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AV and Installed Technology

Video conferencing tools, classroom equipment, loan, event support
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Collaboration & Email

Surveys & polling, cloud storage, Google, chat services, web hosting & apps, email
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Databases, Reporting & Administration

Administrative tools, asset management, application & registration tools, payment tools
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Hardware Help

Hardware support & repairs, hardware upgrades, data centers, server & workstation support
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Printing

Printing how-to, 3D printing, MPrint
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Research Computing

Research storage, UMRCP, high performance computing support, GIS, data management plans
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Software Help

Mac, Windows & Linux operating system help, backup services, software purchasing & installation, mobile device support
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Teaching & Learning

Instructional tools, hybrid teaching, instructional multimedia, student resources
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Wi-Fi & Network Security

Virus & malware, network setup & security, authentication, wifi
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