ITS-Passwords (Kerberos at U-M)

University community members use their UMICH password when logging in to many services and systems at U-M. ITS operates the systems and provides support for this password. Previously this password has been known as the U-M Kerberos password, or the Level-1 password.

This form is for U-M Community members who need assistance in updating their account recovery information, or do not know their uniqname (user name).

Note that your UMICH record must reflect your legal name. If your name has changed, please update your record before continuing.

Before completing this form, please try again to login with your U-M account. If the system reports "Password or Account Name incorrect," please try the Forgot Password link. If unable to login or update your password, please provide the information requested below:

Request Info

After following the Forgot Password link, which of these describes the trouble you experience?

I have tried the Forgot Password process but received an error message.

The listed account recovery phone or email never belonged to me.

I no longer have access to the listed account recovery phone or email.

I Don't Know my Uniqname or Password.

Other trouble

Please tell us why you no longer have access.

Please tell us about specific symptoms or errors you have experienced, and troubleshooting steps you have tried.

What is your affiliation with the University of Michigan?

Current student

Current employee

Alumni

Retiree

Other Affiliation

Date of birth

Please enter your birth date into the box MM/DD/YYYY

U-M Uniqname (username, if known)

U-M ID or Alumni ID (number, if known)

Phone Number

Can this phone receive text messages?

Yes

Enter a non-U-M email below. If you don’t see the field, try using an incognito/private browser or log out of U-M accounts.

Other Fields

Your name

Your email address

Verification Code