ITS-Passwords (Kerberos at U-M)

University community members use their UMICH password when logging in to many services and systems at U-M. ITS operates the systems and provides support for this password. Previously this password has been known as the U-M Kerberos password, or the Level-1 password.

This form is for U-M Community members who need assistance in updating their account recovery information.

Before completing this form, please try again to login with your U-M account. If the system reports "Password or Account Name incorrect," please try the Forgot Password link. If unable to login or update your password, please provide the information requested below:

Request Info

After following the Forgot Password link, which of these describes the trouble you experience?

I receive a message "Please double-check that you've entered your uniqname correctly."

I receive a message "Please contact the ITS Service Center for assistance. We need to add..."

I receive a message "Your date of birth does not match our records..."

I receive a message "Your UMID does not match our records..."

The listed account recovery phone or email never belonged to me.

I no longer have access to the listed account recovery phone or email.

Other trouble

Please tell us about specific symptoms or errors you have experienced, and troubleshooting steps you have tried.

What is your affiliation with the University of Michigan?

Current student

Current employee

Alumni

Retiree

Other Affiliation

Attachment

To assist in verifying your identity, please attach a photo of a current government-issued photo ID.

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Date of birth

U-M Uniqname (username, if known)

U-M ID or Alumni ID (number, if known)

Phone Number

Can this phone receive text messages?

Yes

Please tell us why you no longer have access.

⚠️ Alert

Please enter a non-U-M email address below.

Other Fields

Your name

Your email address

Verification Code