Self Service Recovery Codes for Okta Multi Factor

Environment

Okta

Issue

I need to sign in but do not have my Okta Verify App, Okta hardware token, or any back-up MFA method available

Resolution

Availability

Self-service Okta MFA recovery is currently available only to students. It will be expanded in the future.

• Only students can use self-service at current time.
• Those with a Michigan Medicine affiliation, including students, should contact HITS. 
• All others should contact the ITS Service Center.

Before You Begin

• For best success, complete process on a mobile phone or tablet with camera. 
• Have your ID ready. Most driver’s licenses and passports are accepted. 

Complete ID verification and get Temporary Access Code

1. Go to https://recovery.it.umich.edu.
2. Click Sign in to check Eligibility.
3. Sign in with your uniqname and UMICH password.
4. Click Get Started.
5. Follow the prompts to verify your identity. You will be asked to take photos of your ID and a selfie.  
   1.  For help see Succeeding with Persona ID Verification.
6. Click Done. You will be redirected to a page that displays a temporary access code.
   1. If you changed to a different device during ID verification, you may be prompted to login with your uniqname and UMICH password again before you see your temporary access code.

Important

• To use your temporary access code, you may need to select Verify with something else, then select Temporary Access Code.
  • If you do not see this option, refresh the page and start the sign in flow over again.
• The code can be used multiple times for the next 10 days.
• To avoid being locked out in the future:
  • Add more than one security method to your account.
  • Use your security methods for future sign-ins.
  • Temporary access codes are limited. You can only generate a limited number.

Additional Information

Need additional information or assistance with Okta? Michigan Medicine affiliates, contact HITS. Other U-M affiliates, contact the ITS Service Center.