Environment
Northwood Housing Internet Service, Northwood I, II, III, IV, V
Issue
Northwood Housing residents who are having internet problems/no conntectivity can use this to try to identify and correct the problem.
Resolution
- Devices connected via ethernet must be registered at the website https://netreg.it.umich.edu
- Northwood I, II, and III residents and guests connect to MGuest/MWireless/Eduroam/MSetup - personal WiFi routers or devices that broadcast are not allowed
- Nort hwood IV and V family residences must provide their own WiFi router, which needs to be registered at the website https://netreg.it.umich.edu
Troubleshooting Internet service at Northwood Residences
Check modem lights (blinking or solid)
- Power light must be ON, solid and not blinking
- DS (Downstream) will be ON solid during normal operation
- Blinking when scanning for the signal during start-up
- US (Upstream) will be ON solid during normal operation
- Online will be ON solid during normal operation and illustrates that modem is registered
- Blinking means something is not finished, or not working
- LINK blinking to indicate data is being transferred, solid when it is not in active transfer
- Other ind icator lights may be visible that are not used by our system
Check cables and connections
- Be certain all cables are connected firmly
- Push gently (don't pull) if you think a cable is loose
- If cables appear missing, contact the ITS Service Center
- If cable modem is missing, contact the ITS Service Center
- Shut down and restart the modem by unplugging it from a power source
- If the modem has a battery door, also remove the battery from its compartment in order to complete the shutdown
- You may need to press the gray lever to eject the battery
Additional Information
Need additional information or assistance? Contact the ITS Service Center.