TeamDynamix reporting: Responsible vs. Primarily Responsible

Environment

ITS Ticketing Application in TeamDynamix

Issue

How to find responsible vs. primarily responsible in TeamDynamix

Resolution

  1. If you want to see just tickets (Requests, Incidents, Change, etc.) in your report results, filter on Prim Resp and Prim Resp Group.
  2. If you want to see tickets AND ticket tasks, filter on Responsibility and Resp Group.

Additional Information

See this TeamDynamix article for more info:  https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=512

 

Need additional information or assistance? Submit a request here ITS-TeamDynamix Support. 

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ITS-TeamDynamix
This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.