TeamDynamix reporting: Responsible vs. Primarily Responsible

Reporting in TeamDynamix offers many fields related to who is responsible for/assigned to the ticket. This article explains the difference between Prim Resp/Prim Resp Group and Responsibility/Resp Group.

Environment

ITS Ticketing Application in TeamDynamix

Issue

How to find responsible vs. primarily responsible in TeamDynamix

Resolution

1. If you want to see just tickets (Requests, Incidents, Change, etc.) in your report results, filter on Prim Resp and Prim Resp Group.
2. If you want to see tickets AND ticket tasks, filter on Responsibility and Resp Group.

Additional Information

See this TeamDynamix article for more info:  https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=512

 

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