Email Someone Who is not the Requestor on a TeamDynamix Ticket

Environment

Ticketing Application in TeamDynamix, TDX Technicians

Issue

How to send emails to people who are not the TeamDynamix ticket's requestor. This is useful when needing approvals or to communicate with people who are not the requestor, but you want the information to be linked in the ticket. 

Resolution

  1. With the ticket open, click the Actions tab and select Update
  2. In the update form that opens
    1. The field "Notify Other People" is for people at U-M who are not the ticket's requestor
    2. The "Other Email Addresses" field is for people outside U-M
  3. Separate multiple email addresses with a comma

Additional Information

Add a person to a ticket so they can see customer visible comments in the TDX portal by adding them as a Contact on the People tab of the ticket 

 

See all Technician resources here: https://its.umich.edu/enterprise/crm-ticketing/teamdynamix/technician-resources

Print Article

Related Services / Offerings (1)

ITS-TeamDynamix
This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.