Grackle "Export to PDF" Feature Not Working

Environment

Grackle, Google Docs, Slides, and Sheets

Issue

I clicked on "Export to PDF" on the Grackle interface. When the process concluded, I received a 403 error.

Resolution

Per Grackle:

  • This is actually a Google error, not one from Grackle. This error typically happens when people are signed into a personal account alongside a work account. 
  • You can use different Chrome profiles, but when using Grackle Workspace, you should only be signed into umich.edu within that Chrome profile.
    • If multiple Google accounts are signed in within the same profile, Google add-ons may not function properly. 
  • Each Chrome profile opens in its own window, and profiles keep login sessions separate. This is a Google authentication behavior. 

If you currently have multiple accounts signed in, please sign out of the additional accounts and remove them from your umich.edu profile. Then relaunch the add-on and try exporting again.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

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