Grackle "Export to PDF" Feature Not Working

Summary

Using Grackle to generate PDF files from Google apps will not work if the user is signed into multiple Google accounts.

Body

Environment

Grackle, Google Docs, Slides, and Sheets

Issue

I clicked on "Export to PDF" on the Grackle interface. When the process concluded, I received a 403 error.

Resolution

Per Grackle:

  • This is actually a Google error, not one from Grackle. This error typically happens when people are signed into a personal account alongside a work account. 
  • You can use different Chrome profiles, but when using Grackle Workspace, you should only be signed into umich.edu within that Chrome profile.
    • If multiple Google accounts are signed in within the same profile, Google add-ons may not function properly. 
  • Each Chrome profile opens in its own window, and profiles keep login sessions separate. This is a Google authentication behavior. 

If you currently have multiple accounts signed in, please sign out of the additional accounts and remove them from your umich.edu profile. Then relaunch the add-on and try exporting again.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

Details

Details

Article ID: 15355
Created
Fri 5/15/26 7:28 AM
Modified
Fri 5/15/26 10:41 AM

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