Viewing Closed/Resolved Tickets

Sometimes you need to see tickets that have been changed to status = Closed and status = Resolved. There are a couple of different ways to do this. One is with a report that you can put on your desktop. SPH Web Services is happy to create this report for you. You can request it at https://teamdynamix.umich.edu/TDClient/105/Portal/Requests/TicketRequests/NewForm?ID=R4q7IZi7QfQ_

You can also do this on the fly with a Search:

1. Start on the SPH Tickets Desktop
2. Click Tickets in the left nav (right under Groups)
3. A green funnel icon will show in the top right corner. This is your search
4. You'll see under Current Status and "4 of 7" are selected. Change what is selected there to Closed and Resolved:
   
5. Change any of the other fields to narrow your search (group, requestor, date created, etc)
6. Click Apply at the top