Sometimes you need to see tickets that have been changed to status = Closed and status = Resolved. There are a couple of different ways to do this. One is with a report that you can put on your desktop. SPH Web Services is happy to create this report for you. You can request it at https://teamdynamix.umich.edu/TDClient/105/Portal/Requests/TicketRequests/NewForm?ID=R4q7IZi7QfQ_
You can also do this on the fly with a Search:
- Start on the SPH Tickets Desktop
- Click Tickets in the left nav (right under Groups)
- A green funnel icon will show in the top right corner. This is your search
- You'll see under Current Status and "4 of 7" are selected. Change what is selected there to Closed and Resolved:
- Change any of the other fields to narrow your search (group, requestor, date created, etc)
- Click Apply at the top