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What should I do when I try to connect to the the CAEN Windows Remote Desktop service, and get a message stating "The attempted logon is invalid..."?

Why does my terminal look different when logging into a Linux CLSE computer?

I previously saved a file to my Desktop on a Windows CLSE computer, but now I receive an error when I try to open it. What's wrong?

What is the deployment process for departmental IT support staff to install the Engineering Base Desktop (EBD)?

How do I integrate or install drivers for a departmental PC running the Engineering Base Desktop (EBD)?

Where can I find the most current version of the VMware Horizon Client for my computer or device?

What should I do if the text or icons are too large or too small on the CAEN Windows Remote Desktop Service?

What should I do if my Mac cannot connect to the Windows Remote Desktop Service, or cannot access USB devices?

What should I do if when connecting to the CAEN Windows Remote Desktop Service, the VMware Horizon client shows a blank screen or closes immediately?

I received a "Loading Failed" error while attempting to connect to the Windows Remote Desktop Service. How do I fix this?

How do I Lock or Unlock a session when connecting to the Windows Remote Desktop Service over the web?

What steps should be taken by departmental IT support staff prior to deploying the Engineering Base Desktop (EBD)?

Who is responsible for my data and data backups?

What is the difference between using ITS Virtual Sites (midesktop.umich.edu) and the CAEN Windows Remote Desktop Service (caen.midesktop.it.umich.edu) servers when connecting with the VMware Horizon Client?

Who is responsible for patching my computer?