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I received a "Loading Failed" error while attempting to connect to the Windows Remote Desktop Service. How do I fix this?

Why does my terminal look different when logging into a CAEN Linux computer?

Where can I find the most current version of the VMware Horizon Client for my computer or device?

How do I Lock or Unlock a session when connecting to the Windows Remote Desktop Service over the web?

What should I do if the text or icons are too large or too small on the CAEN Windows Remote Desktop Service?

What is the deployment process for departmental IT support staff to install the Engineering Base Desktop (EBD)?

What steps should be taken by departmental IT support staff prior to deploying the Engineering Base Desktop (EBD)?

How do I integrate or install drivers for a departmental PC running the Engineering Base Desktop (EBD)?

Who is responsible for my data and data backups?

What is the difference between using ITS Virtual Sites (midesktop.umich.edu) and the CAEN Windows Remote Desktop Service (caen.midesktop.it.umich.edu) servers when connecting with the VMware Horizon Client?

What should I do if when connecting to the CAEN Windows Remote Desktop Service, the VMware Horizon client shows a blank screen or closes immediately?

Who is responsible for patching my computer?

What should I do if my Mac cannot connect to the Windows Remote Desktop Service, or cannot access USB devices?

What should I do if I am disconnected from the CAEN Windows Remote Desktop Service?

What is the best way to connect to the CAEN Windows Remote Desktop Service? How can I improve the graphics or 3D performance?