Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, vendor/partner/provider service calls, and online support delivery. Might include concierge support or special event service delivery.
Software Development, content management systems, portals, web hosting/domain registration, web analytics, user experience design, and URL management. Also includes website, mobile an application development, low code development (API, webhook, shell scripts), and database management. Includes provisioning, hosting, and administration of physical and virtual servers, databases, and development stacks. Also includes version control, CI/CD, and container services.