Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, vendor/partner/provider service calls, and online support delivery. Might include concierge support or special event service delivery.
Web, application, and database hosting. Includes provisioning, hosting, and administration of physical and virtual servers, databases, and development stacks. Also includes version control, CI/CD, and container services.