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Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related classroom, conference room, tech checks, and event support.Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.

Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.

Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.