Popular Services
Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals. Includes learning management systems and other learning platforms, as well as services that provide on-demand, usually modular skills-based learning to employees and/or students. Also includes polling and survey offerings used to solicit feedback from a group of individuals for academic or business purposes. Includes application-based, online, and device-specific polling or survey systems, and lecture capture system.
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.
Requests for developing, delivering, or coordinating technology consultations, and end-user technology training, presentations, workshops related to UMSN and UMSN and UMSN-IT processes,, applications and systems.
Software Development, content management systems, portals, web hosting/domain registration, web analytics, user experience design, and URL management. Also includes website, mobile an application development, low code development (API, webhook, shell scripts), and database management. Includes provisioning, hosting, and administration of physical and virtual servers, databases, and development stacks. Also includes version control, CI/CD, and container services.
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, vendor/partner/provider service calls, and online support delivery. Might include concierge support or special event service delivery.
Consultation and integration services, when offered as a consolidated service.
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.
Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Offerings relating to institutional policy or compliance guidelines and requirements. Includes support for audit processes.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment acquisitions.
Enterprise-level strategy and planning. UMSN and UMSN-IT Strategic Planning, Analysis, and Reporting
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Purchasing consultation, asset deployment/moves/collection/disposition, device refresh
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.