Popular Services
UMSN-IT provided I.T. support that facilitate teaching and learning.
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.
Software Development, content management systems, portals, web hosting/domain registration, web analytics, user experience design, and URL management. Also includes website, mobile an application development, low code development (API, webhook, shell scripts), and database management. Includes provisioning, hosting, and administration of physical and virtual servers, databases, and development stacks. Also includes version control, CI/CD, and container services.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Offerings relating to institutional policy or compliance guidelines and requirements. Includes support for audit processes.
Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Enterprise-level strategy and planning. UMSN and UMSN-IT Strategic Planning, Analysis, and Reporting
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Project portfolio management and related project management services.
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
Monitoring of IT services, including the underpinning technologies.
Activity related to business process streamlining, business relationship management, and business analysis.
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.