Popular Services

UMSN-IT provided I.T. support that facilitate teaching and learning.

Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.

Software Development, content management systems, portals, web hosting/domain registration, web analytics, user experience design, and URL management. Also includes website, mobile an application development, low code development (API, webhook, shell scripts), and database management. Includes provisioning, hosting, and administration of physical and virtual servers, databases, and development stacks. Also includes version control, CI/CD, and container services.

Requests for developing, delivering, or coordinating technology consultations, and end-user technology training, presentations, workshops related to UMSN and UMSN and UMSN-IT processes,, applications and systems.

Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.

Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.

Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, vendor/partner/provider service calls, and online support delivery. Might include concierge support or special event service delivery.

Monitoring of IT services, including the underpinning technologies.

Project portfolio management and related project management services.

Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.

Offerings relating to institutional policy or compliance guidelines and requirements. Includes support for audit processes.

Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.

Enterprise-level strategy and planning. UMSN and UMSN-IT Strategic Planning, Analysis, and Reporting

Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.

Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.

The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).

Purchasing consultation, asset deployment/moves/collection/disposition, device refresh