Adding a delegate to a shared email account

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Directions on how to add a user to a group GMail account.


Instructions for adding someone to a shared email as a delegate. A delegate can send emails and manage the calendar of the group account.




Before starting you will need to know the shared account name (username) and the password for this account. Most departments manage their own accounts. Other departments have their accounts managed by LSA Technology Services.

  1. Open a Web Browser.
  2. Go to
  3. Log in with the username and password of your group account.
  4. Go to the Gear in the upper right under your profile picture.
  5. Select "Settings."
  6. Go to the Accounts tab.
  7. At the bottom of the screen next to "Grant access to your account", select "Add Another Account."
  8. Enter the email of the person you would like to grant delegate access.
  9. Select "Next Step."
  10. Press "Send Email to Grant Access."
  11. The delegated user will need to accept the invitation from the email just sent. It will take about 30 minutes for them to be able to access the shared email account through their Profile Bubble.

Instructional Video:


Common Issues

Lost Password?

If you can't remember the account password and LSA-IT doesn't have a record of it, the owner of the email account will have to call ITS to reset the password.


Article ID: 1704
Wed 5/27/20 10:04 AM
Wed 9/9/20 6:47 AM