Adding a delegate to a shared email account


Directions for adding someone to a shared email as a delegate. A delegate can send emails and manage the calendar of the shared resource account.


  • Operating System: Any
  • Software: GMail


Before starting you will need to know the shared account name (username) and the password for this account. Most departments manage their own accounts. Other departments have their accounts managed by LSA Technology Services.

  1. Open a Web Browser.
  2. Go to
  3. Log in with the username and password of your group account.
  4. Go to the Gear in the upper right under your profile picture.
  5. Click "See all settings"
  6. Go to the Accounts tab.
  7. At the bottom of the screen next to "Grant access to your account", select "Add Another Account."
  8. Enter the email of the person you would like to grant delegate access.
  9. Select "Next Step."
  10. Press "Send Email to Grant Access."
  11. The delegated user will need to accept the invitation from the email just sent. It will take about 30 minutes for them to be able to access the shared email account through their Profile Bubble.

Instructional Video:


Article ID: 1704
Wed 5/27/20 10:04 AM
Tue 12/19/23 2:35 PM